Ticket Exchange Guidelines – Trinity Repertory Company

Events

Overview

Welcome to Dance Factory's Ticket Exchange Guidelines page, where we provide detailed information on how to exchange tickets for performances at Trinity Repertory Company. As a leading provider of arts & entertainment - performing arts, we are committed to ensuring a seamless ticket exchange process for our valued patrons.

Why Exchange Tickets?

Life is unpredictable, and we understand that circumstances may arise where you are unable to attend a specific performance. Our ticket exchange program allows you to easily exchange your tickets for an alternative date or performance, providing you with flexibility and peace of mind.

Exchange Policy

1. Eligibility: Our ticket exchange policy applies to patrons who have purchased tickets directly from Dance Factory for Trinity Repertory Company's performances.

2. Deadline: Ticket exchanges must be requested at least 48 hours prior to the original performance date.

3. Availability: Exchanges are subject to seat availability for the desired date and performance. We recommend contacting our customer service team or checking our website for availability.

4. Exchange Fees: A nominal exchange fee may apply, which covers administrative costs associated with processing the ticket exchange. The fee will be communicated to you during the exchange process.

5. Exclusion: Please note that tickets purchased through third-party platforms or resellers are not eligible for our ticket exchange program. In such cases, we recommend contacting the respective vendor or website for their exchange policies and procedures.

How to Exchange Tickets

Follow these simple steps to exchange your tickets:

  1. Step 1: Contact Us - Reach out to our dedicated customer service team via phone or email. Provide them with your ticket information, including the original performance date and your desired exchange date. They will guide you through the exchange process and assist you in finding available seats.
  2. Step 2: Confirmation - Once your ticket exchange request is processed, you will receive a confirmation email containing your updated ticket details. Please review the information to ensure accuracy.
  3. Step 3: Collect New Tickets - On the day of the newly selected performance, simply present your confirmation email and a valid ID at the box office to collect your exchanged tickets.

Additional Information

Here are some additional points to consider regarding ticket exchanges:

  • Recurring Exchanges: Our ticket exchange program allows for multiple exchanges if necessary, provided the eligibility criteria and deadlines are met.
  • No Cash Refunds: Please note that our ticket exchange program does not offer cash refunds. Exchanged tickets are subject to the same terms and conditions as the original ticket purchase.
  • Transferability: Exchanged tickets are non-transferable. They are valid only for the individual listed on the ticket exchange request.
  • Guest Policies: When attending the newly selected performance, please review any specific guest policies or guidelines provided by Trinity Repertory Company. This may include information on late seating, dress code, and photography restrictions, among others.

Contact Us

If you have any questions or need further assistance with our ticket exchange guidelines, please don't hesitate to contact our customer service team:

Email: [email protected]

Phone: +1234567890

Thank you for choosing Dance Factory, your trusted partner in providing an exceptional arts & entertainment - performing arts experience.

Manini Patel

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