Booking Policy
Season
Introduction
Welcome to Dance Factory, a premier Arts & Entertainment - Performing Arts studio dedicated to providing exceptional dance classes and experiences. We value our customers and aim to provide a seamless booking process to ensure your journey with us is hassle-free. In this booking policy, you will find all the necessary information regarding class bookings, cancellations, refunds, and more. Please read the following details carefully to familiarize yourself with our guidelines.
Class Bookings
At Dance Factory, we offer a wide range of dance classes suitable for individuals of all ages and skill levels. To book a class, simply visit our website, browse through our extensive class schedule, and choose the session that suits your preferences. Our user-friendly booking system allows you to secure your spot in just a few clicks.
Our classes have limited availability, so we highly recommend booking in advance to avoid disappointments. Secure your spot early as our popular classes tend to fill up quickly. Don't miss the opportunity to learn from our talented instructors and join a vibrant dance community.
Cancellations and Rescheduling
We understand that life can sometimes throw unexpected surprises your way. If you need to cancel or reschedule a booked class, please notify us at least 24 hours in advance. This advanced notice allows us to accommodate other clients who may be on a waiting list.
Cancellations made within the 24-hour window may be subject to a cancellation fee. However, we understand that emergencies and unforeseen circumstances can occur. In such cases, please reach out to us as soon as possible, and our team will work with you to find the best solution.
Refunds
We strive to provide exceptional dance experiences, and your satisfaction is of utmost importance to us. If, for any reason, you are unsatisfied with a class you have attended, please contact us within 48 hours of the class completion. Our team will carefully review your feedback and assess the situation.
If deemed appropriate, Dance Factory may offer a partial or full refund based on the circumstances. Please note that refund eligibility is determined on a case-by-case basis, with consideration given to the nature of the concern and our ability to address it effectively.
Class Etiquette
At Dance Factory, we prioritize creating a positive and inclusive environment for all our participants. We kindly request that you adhere to the following class etiquette guidelines:
- Arrive on time: We encourage you to arrive at the studio a few minutes before the scheduled class time to ensure a smooth start and allow for any necessary warm-up activities.
- Respect fellow participants and instructors: Treat others with kindness, patience, and respect. We value diversity and believe in fostering a supportive community.
- Come prepared: Wear appropriate dance attire and bring any required equipment or accessories as specified by your instructor. This helps maintain a focused and safe learning environment.
- Follow instructor guidance: Our experienced instructors are dedicated to helping you improve your skills. Listen attentively, ask questions, and follow their instructions for optimal learning.
- Refrain from disruptive behavior: Avoid using mobile phones, excessive talking, or engaging in any activities that may disturb the class or distract others.
Contact Us
If you have any further questions or require additional information regarding our booking policy, please reach out to our friendly customer support team. We are here to assist you and ensure your dance journey at Dance Factory is extraordinary.
Thank you for choosing Dance Factory – where passion and talent meet harmoniously on the dance floor. Book your classes with us today and embark on an exciting dance adventure!
