Theatre Policies
Introduction
Welcome to Dance Factory, the ultimate Arts & Entertainment destination for Performing Arts enthusiasts! We prioritize the comfort, safety, and enjoyment of our valued patrons by implementing a set of comprehensive Theatre Policies. Read on to learn more about our venue regulations, ticketing protocols, safety measures, and more.
Venue Regulations
At Dance Factory, we strive to create a pleasant experience for all attendees. To ensure a smooth operation, we kindly ask everyone to abide by the following venue regulations:
1. No Smoking
Our theatre is a strictly non-smoking facility. We aim to maintain a clean and healthy environment for all visitors.
2. Latecomer Policy
We understand that unforeseen circumstances may cause delays. However, to minimize disruptions, we kindly request that latecomers wait for an appropriate break in the performance to be seated. Our ushers will guide you accordingly.
3. Mobile Phones and Electronic Devices
To respect the performers and fellow audience members, we kindly ask you to turn off or switch to silent mode all mobile phones and electronic devices before entering the theatre. The glow and sounds of these devices can be distracting.
4. Photography and Recording
Photography, recording, or any form of unauthorized documentation during performances is strictly prohibited. We value the intellectual property of our performers and request that you enjoy the show in its entirety.
Ticketing Protocols
At Dance Factory, we aim to provide a seamless ticketing experience for our patrons. Below are the essential ticketing protocols to be aware of:
1. Ticket Purchases
Tickets for our performances can be purchased online through our secure website or at our on-site box office. We encourage online ticket purchases for added convenience and faster entry. For any issues or inquiries, our friendly box office staff are always ready to assist you.
2. Ticket Refunds and Exchanges
We understand that plans may change. If you are unable to attend a performance, we offer ticket refunds or exchanges up to 48 hours before the scheduled showtime. Please note that a small service fee may apply.
3. Ticketing Assistance
If you require any ticketing assistance, our customer support team is available via phone or email during regular business hours. We are committed to ensuring a smooth and stress-free ticketing experience for all our valued patrons.
Safety Measures
Your safety is our utmost priority at Dance Factory. We have implemented the following safety measures to create a secure and comfortable environment:
1. Enhanced Cleaning and Sanitization
We maintain a rigorous cleaning schedule to ensure all areas of our venue are thoroughly sanitized. High-touch surfaces such as doorknobs, handrails, and seating are regularly disinfected.
2. Social Distancing
To promote social distancing, we have implemented seating arrangements that allow for adequate space between groups. Please adhere to the assigned seating plan and maintain a safe distance from other attendees.
3. Face Coverings
In accordance with local health guidelines, face coverings are mandatory for all attendees aged 2 and above. Please ensure you wear a mask that properly covers your nose and mouth throughout the entire performance.
4. Contactless Transactions
To minimize physical contact, we encourage cashless transactions. Credit or debit cards, as well as mobile payment options, are accepted at our concession stands and merchandise booths.
Conclusion
At Dance Factory, we are committed to delivering a remarkable experience for our patrons while prioritizing their safety and satisfaction. By adhering to our Theatre Policies, you play a vital role in creating a harmonious and enjoyable environment for all. We look forward to hosting you at our next awe-inspiring performance!
