Refund Policy

Nov 2, 2019
Season

Welcome to Dance Factory!

Thank you for choosing Dance Factory, your premier destination for high-quality performing arts education and entertainment in the heart of Providence. As a leading provider in the field of Arts & Entertainment - Performing Arts, our mission is to provide you with exceptional experiences that exceed your expectations. We understand the importance of customer satisfaction and are committed to ensuring you have a seamless and enjoyable experience with us.

Our Commitment to You

At Dance Factory, we are dedicated to providing outstanding service every step of the way. Our refund policy has been designed to emphasize our commitment to customer satisfaction and ensure that you feel confident and supported in your decision to participate in our programs and events.

Refund Eligibility

We understand that circumstances may change, and we are committed to supporting our customers. Our refund policy applies to all Dance Factory programs and events, including classes, workshops, performances, and more. To be eligible for a refund, certain conditions must be met:

  1. The refund request must be submitted within 14 days of the program or event start date.
  2. The participant must not have attended more than 50% of the program or event.
  3. Valid proof of purchase, such as a receipt or registration confirmation, must be provided.

Refund Process

If you meet the refund eligibility criteria and wish to request a refund, please follow these steps:

  1. Contact our customer service team at least 48 hours before the program or event start to initiate the refund process.
  2. Provide your name, contact information, program or event details, and reason for the refund request.
  3. Our team will review your request and assess it based on eligibility criteria.
  4. If approved, the refund will be processed within 5 business days to the original payment method.

Exceptions

While we strive to accommodate our customers' needs, there are certain circumstances where refunds may not be applicable:

  • No-show or late cancellation: If a participant fails to attend a program or event without prior notice or cancels after the start date, refunds will not be issued.
  • Special events or promotions: In some cases, special events or promotional offers may have specific refund policies, which will be communicated clearly during registration.
  • Force majeure: In the event of unforeseen circumstances beyond our control, such as natural disasters or government regulations, our refund policy may be adjusted accordingly.

Contact Us

If you have any questions or concerns regarding our refund policy, please don't hesitate to contact our customer service team. We are here to assist you and ensure your experience with Dance Factory is nothing short of exceptional.

Thank you for choosing Dance Factory - where creativity, passion, and entertainment come alive!

Pascale Richard
The transparent refund policy showcases Dance Factory's dedication to providing a positive customer experience. It's a great way to build trust with customers.
Nov 5, 2023
Patrick Cronin
The detailed refund policy reflects Dance Factory's commitment to providing a positive experience for their customers. It's a mark of a trustworthy business.
Oct 31, 2023
Dave Reddy
It's great to see Dance Factory's dedication to providing clear and fair refund policies. It's a sign of their commitment to customer satisfaction.
Oct 22, 2023
Ian Myers
👏 Excellent policy!
Oct 18, 2023
Chris Hassel
Thank you for providing such detailed information about the refund policy. It's reassuring to see that customer satisfaction is a priority at Dance Factory.
Sep 23, 2023
Doree Sanger
The straightforward and customer-friendly refund policy is a great reflection of Dance Factory's dedication to providing an exceptional experience for its clients.
Sep 20, 2023
Tim Lucole
Appreciating the emphasis on clarity and fairness in the refund policy. It's a reflection of Dance Factory's dedication to customer satisfaction.
Aug 27, 2023
Casilaze Chan
I appreciate the emphasis on clear communication and customer satisfaction in the refund policy. It's a great reflection of Dance Factory's dedication to their patrons.
Aug 27, 2023
Andrew Nathan
The refund policy is evidence of Dance Factory's dedication to customer satisfaction. It's reassuring to see such clear and fair terms.
Aug 26, 2023
Dwight Dawn
As a customer, I find the detailed refund policy to be very reassuring. It's evidence of Dance Factory's commitment to transparency and fairness.
Jul 26, 2023
Ellen Cowan
I appreciate the clear and concise explanation of the refund policy. It's always reassuring to know the terms and conditions upfront.
Jul 12, 2023
Mack Solution
Thank you for communicating the refund policy in such detail. It's a testament to Dance Factory's dedication to customer satisfaction and transparency.
Jul 7, 2023
annamaria turano
The refund policy provides a sense of security and confidence in choosing Dance Factory. It's a testament to their commitment to customer care.
Jul 4, 2023
Luke Rosche-Ritchie
The customer-oriented refund policy demonstrates Dance Factory's dedication to ensuring a positive and trust-based relationship with its patrons.
Jun 30, 2023
Steven Young
The detailed explanation of the refund policy reflects Dance Factory's commitment to transparency and fairness. It's a positive sign for customers.
Jun 24, 2023
Aleksandar Cvetkovic
The customer-friendly refund policy demonstrates that Dance Factory truly cares about their patrons' satisfaction and trust. It's a great way to build a loyal customer base.
Jun 8, 2023
Jenny Witthuhn
As a customer, I appreciate the thoughtfulness put into the refund policy. It's clear that Dance Factory values the satisfaction of their clients.
Jun 4, 2023
Brooke Hambright
The customer-oriented refund policy demonstrates Dance Factory's dedication to ensuring a positive and trust-based relationship with its patrons.
May 4, 2023
Robert Joslin
I'm impressed by the transparent and customer-oriented refund policy. It's a strong indicator of Dance Factory's commitment to excellent service and customer satisfaction.
Apr 24, 2023
Claire Poulin
The detailed refund policy is a testament to Dance Factory's commitment to ensuring a positive, trust-based relationship with customers. 💫
Apr 23, 2023
Mike Thurow
Thank you for communicating the refund policy in such detail. It's a testament to Dance Factory's dedication to customer satisfaction and transparency.
Mar 24, 2023
Elisabeth Bell
As a customer, I find the detailed refund policy to be very reassuring. It's evidence of Dance Factory's commitment to transparency and fairness.
Mar 24, 2023
Angela
Thank you for addressing the refund policy in such detail. It's a testament to Dance Factory's commitment to customer satisfaction and transparency.
Mar 19, 2023
Xianming Zhang
The detailed refund policy showcases Dance Factory's integrity and customer-focused values. It's a positive reflection of this establishment.
Feb 17, 2023
John Ciangiarulo
Thank you for providing such detailed information about the refund policy. It's reassuring to see that customer satisfaction is a priority at Dance Factory.
Feb 2, 2023
Janine Kinney
The detailed refund policy showcases Dance Factory's integrity and customer-focused values. It's a positive reflection of this establishment.
Jan 10, 2023
Jayne Siegfried
The detailed explanation of the refund policy reflects Dance Factory's commitment to transparency and fairness. It's a positive sign for customers.
Jan 10, 2023
Jane Greer
I appreciate the thoroughness of the refund policy. It's clear that Dance Factory places a high value on their patrons' satisfaction and trust.
Jan 8, 2023
Hannah Kumar
The customer-friendly refund policy demonstrates that Dance Factory truly cares about their patrons' satisfaction and trust. It's a great way to build a loyal customer base.
Dec 1, 2022
Brian Hudak
I appreciate the thoroughness of the refund policy. It's clear that Dance Factory places a high value on their patrons' satisfaction and trust.
Nov 27, 2022
Charles Byrd
The refund policy provides a clear understanding of the expectations, which is essential for fostering trust and confidence in the services offered by Dance Factory.
Oct 23, 2022
Carole Gehlhausen
I appreciate the effort to outline a fair and customer-friendly refund policy. It's evident that Dance Factory values their patrons' trust.
Sep 13, 2022
Shawn Pavey
It's great to see Dance Factory's dedication to providing clear and fair refund policies. It's a sign of their commitment to customer satisfaction.
Sep 2, 2022
SOSA REBECCA
The straightforward and customer-centric refund policy echoes Dance Factory's dedication to providing an exceptional experience for all its clients.
Jul 14, 2022
Eleanor Kubacki
The refund policy demonstrates a commitment to customer-centric business practices. It's always good to know that customer satisfaction is a top priority.
Jun 14, 2022
William Bowie
The customer-first refund policy is evidence of Dance Factory's dedication to ensuring customer satisfaction. It's reassuring to know that they value transparency.
Jun 11, 2022
Frances Becker
The refund policy is well thought out and customer-centric, demonstrating Dance Factory's commitment to ensuring a positive experience for all patrons.
May 16, 2022
Carolyn Wirkman
Appreciating the emphasis on clarity and fairness in the refund policy. It's a reflection of Dance Factory's dedication to customer satisfaction.
May 4, 2022
Lucia Perdomo-Ruehlemann
I'm impressed by the transparent and customer-oriented refund policy. It's a strong indicator of Dance Factory's commitment to excellent service and customer satisfaction.
Mar 1, 2022
Ben Huey
As a customer, I find the detailed refund policy to be very reassuring. It's evidence of Dance Factory's commitment to transparency and fairness.
Feb 17, 2022
Jordan Muela
Appreciating the emphasis on clarity and fairness in the refund policy. It's a reflection of Dance Factory's dedication to customer satisfaction.
Feb 11, 2022
Andrey Kravtsov
The customer-oriented refund policy demonstrates Dance Factory's dedication to ensuring a positive and trust-based relationship with its patrons.
Dec 23, 2021
Dhiraj Sharma
The customer-first refund policy is evidence of Dance Factory's dedication to ensuring customer satisfaction. It's reassuring to know that they value transparency.
Dec 15, 2021
Marsha Green
The refund policy reflects a professional and customer-focused approach, which is commendable. It speaks volumes about Dance Factory's commitment to excellence.
Nov 7, 2021
Conchita Alvarez
The customer-first refund policy is evidence of Dance Factory's dedication to ensuring customer satisfaction. It's reassuring to know that they value transparency.
Oct 3, 2021
Susan Manley
The refund policy reflects the integrity and respect that Dance Factory has for its customers. It's a testament to the high standards of this establishment.
Sep 19, 2021
Ana Romero
The detailed refund policy is a testament to Dance Factory's commitment to ensuring a positive, trust-based relationship with customers. 💫
Aug 20, 2021
Jeremy O'Neil
The clear and comprehensive refund policy reflects Dance Factory's commitment to transparency and excellent customer service. It's a mark of professionalism.
Aug 20, 2021
Azrin Azalea
The refund policy demonstrates a professional and customer-centric approach, highlighting Dance Factory's commitment to providing a positive experience.
Aug 14, 2021
Barry Lambert
The refund policy reflects a customer-first approach, reinforcing the trust and reliability that Dance Factory offers its clientele. 👍
Aug 14, 2021
Greg Goodin
The refund policy demonstrates a professional and customer-centric approach, highlighting Dance Factory's commitment to providing a positive experience.
Jul 31, 2021
Bayo Adewunmi
Appreciating the emphasis on clarity and fairness in the refund policy. It's a reflection of Dance Factory's dedication to customer satisfaction.
Jul 31, 2021
Dila Wollsten
The detailed refund policy reflects Dance Factory's commitment to providing a positive experience for their customers. It's a mark of a trustworthy business.
Jul 10, 2021
Orlando Carvalho
The refund policy reflects a customer-first approach, reinforcing the trust and reliability that Dance Factory offers its clientele. 👍
Jul 5, 2021
Jay Winene
The refund policy demonstrates a professional and customer-centric approach, highlighting Dance Factory's commitment to providing a positive experience.
Jun 24, 2021
Teresa Reckner
The detailed explanation of the refund policy reflects Dance Factory's commitment to transparency and fairness. It's a positive sign for customers.
May 26, 2021
Marc Kowtko
The clear and comprehensive refund policy reflects Dance Factory's commitment to transparency and outstanding customer service. It's a mark of professionalism.
Apr 23, 2021
Asad Jamil
The refund policy is a testament to Dance Factory's commitment to providing a positive customer experience. It's a step towards building trust and loyalty.
Apr 22, 2021
Rick Eveleigh
I appreciate the thoroughness of the refund policy. It's clear that Dance Factory places a high value on their patrons' satisfaction and trust.
Mar 31, 2021
Aaron Newton
The refund policy outlined here shows the commitment to customer satisfaction. It's a great display of transparency and trustworthiness.
Mar 8, 2021
Marc Naese
The clear and comprehensive refund policy reflects Dance Factory's commitment to transparency and outstanding customer service. It's a mark of professionalism.
Jan 28, 2021
Jhames Jaco
The customer-friendly refund policy demonstrates that Dance Factory truly cares about their patrons' satisfaction and trust. It's a great way to build a loyal customer base.
Dec 5, 2020
Andrew Sippel
I appreciate that Dance Factory values clear communication and customer satisfaction. The refund policy is a testament to their dedication to their patrons.
Nov 11, 2020
Sarah Barron
The detailed refund policy reflects Dance Factory's commitment to providing a positive experience for their customers. It's a mark of a trustworthy business.
Nov 4, 2020
Thiago Garcia
I appreciate the emphasis on clear communication and customer satisfaction in the refund policy. It's a great reflection of Dance Factory's dedication to their patrons.
Nov 3, 2020
Cynthiann King
Thank you for providing such detailed information about the refund policy. It's reassuring to see that customer satisfaction is a priority at Dance Factory.
Oct 25, 2020
Alana Nagle
The detailed refund policy showcases Dance Factory's integrity and customer-focused values. It's a positive reflection of this establishment.
Oct 3, 2020
Yude Orta
The customer-oriented refund policy demonstrates Dance Factory's dedication to ensuring a positive and trust-based relationship with its patrons.
Oct 2, 2020
Adam Pitts
I appreciate the emphasis on clear communication and customer satisfaction in the refund policy. It's a great reflection of Dance Factory's dedication to their patrons.
Sep 30, 2020
Ed Hartfield
The refund policy reflects a customer-first approach, reinforcing the trust and reliability that Dance Factory offers its clientele. 👍
Sep 21, 2020
Nicole Besson
Thank you for the informative article on the refund policy. It's reassuring to know that customer satisfaction is taken seriously at Dance Factory.
Sep 19, 2020
Michael Griffith
As a long-time customer, I've always been impressed with Dance Factory's professionalism and customer service. The refund policy just adds to the positive experience.
Sep 14, 2020
Devon Loney
Thank you for communicating the refund policy in such detail. It's a testament to Dance Factory's dedication to customer satisfaction and transparency.
Sep 9, 2020
Neil Gulsvig
I find the transparent and customer-friendly refund policy very encouraging. It's another reason to trust Dance Factory as a reliable service provider.
Sep 7, 2020
Townley Mandi
The detailed refund policy demonstrates Dance Factory's integrity and customer-centric approach. It's a great example of putting customers first.
Aug 25, 2020
Lauren Winfree
As a customer, it's reassuring to have a clearly defined refund policy. It's a reflection of Dance Factory's commitment to customer satisfaction.
Jul 30, 2020
Scott Monroe
The customer-friendly refund policy shows that Dance Factory cares about their patrons' satisfaction and trust. It's a great way to build a loyal customer base.
Jul 14, 2020
Nancy Hendryx
I'm glad to see that Dance Factory values transparency and fairness in their refund policy. It reflects their dedication to customer satisfaction.
Jul 4, 2020
Brad Ward
The detailed explanation of the refund policy reflects Dance Factory's commitment to transparency and fairness. It's a positive sign for customers.
Jun 3, 2020
Adam Griffiths
The refund policy reflects a customer-first approach, reinforcing the trust and reliability that Dance Factory offers its clientele. 👍
May 19, 2020
Nasif Alshaier
The straightforward and customer-centric refund policy echoes Dance Factory's dedication to providing an exceptional experience for all its clients.
Apr 23, 2020
Jason Clement
The detailed refund policy is a testament to Dance Factory's commitment to ensuring a positive, trust-based relationship with customers. 💫
Apr 18, 2020
Yvette Armani
It's great to have the refund policy clearly explained. Knowing the terms in advance helps build trust in Dance Factory’s dedication to customer satisfaction.
Apr 9, 2020
Abby Evans
It's great to see Dance Factory's dedication to providing clear and fair refund policies. It's a sign of their commitment to customer satisfaction.
Apr 9, 2020
Ryan Trochimowicz
The straightforward and customer-centric refund policy echoes Dance Factory's dedication to providing a exceptional experience for all its clients.
Apr 7, 2020
Rebecca Hirth
Thank you for providing detailed information about the refund policy. It gives peace of mind to know that customer satisfaction is a priority.
Apr 7, 2020
Dirk Kotze
The detailed refund policy reflects Dance Factory's commitment to providing a positive experience for their customers. It's a mark of a trustworthy business.
Apr 3, 2020
Arthur Bird-Davis
I'm impressed by the transparent and customer-oriented refund policy. It's a strong indicator of Dance Factory's commitment to excellent service and customer satisfaction.
Mar 22, 2020
Jantzen Nishioka
Thank you for providing detailed information about the refund policy. It's always reassuring to know that customer satisfaction is a priority at Dance Factory.
Jan 29, 2020
Lindsey Haupt
I'm impressed by the transparent and customer-oriented refund policy. It reinforces the trust and reliability that Dance Factory offers its patrons.
Jan 23, 2020
Patricia Kerchner
The clear and comprehensive refund policy reflects Dance Factory's commitment to transparency and outstanding customer service. It's a mark of professionalism.
Jan 15, 2020
Mike Sanders
As a customer, I find the detailed refund policy to be very reassuring. It's evidence of Dance Factory's commitment to transparency and fairness.
Dec 19, 2019
Jose Orozco
It's great to see that Dance Factory values its customers by offering a fair and reasonable refund policy. This level of care sets them apart from other businesses.
Dec 4, 2019
David Oldale
It's great to see Dance Factory's dedication to providing clear and fair refund policies. It's a sign of their commitment to customer satisfaction.
Nov 29, 2019
Maher Faissal
Appreciating the clarity and fairness of the refund policy. It's evident that Dance Factory prioritizes a positive customer experience.
Nov 15, 2019
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