Refund Policy

Season

Welcome to Dance Factory!

Thank you for choosing Dance Factory, your premier destination for high-quality performing arts education and entertainment in the heart of Providence. As a leading provider in the field of Arts & Entertainment - Performing Arts, our mission is to provide you with exceptional experiences that exceed your expectations. We understand the importance of customer satisfaction and are committed to ensuring you have a seamless and enjoyable experience with us.

Our Commitment to You

At Dance Factory, we are dedicated to providing outstanding service every step of the way. Our refund policy has been designed to emphasize our commitment to customer satisfaction and ensure that you feel confident and supported in your decision to participate in our programs and events.

Refund Eligibility

We understand that circumstances may change, and we are committed to supporting our customers. Our refund policy applies to all Dance Factory programs and events, including classes, workshops, performances, and more. To be eligible for a refund, certain conditions must be met:

  1. The refund request must be submitted within 14 days of the program or event start date.
  2. The participant must not have attended more than 50% of the program or event.
  3. Valid proof of purchase, such as a receipt or registration confirmation, must be provided.

Refund Process

If you meet the refund eligibility criteria and wish to request a refund, please follow these steps:

  1. Contact our customer service team at least 48 hours before the program or event start to initiate the refund process.
  2. Provide your name, contact information, program or event details, and reason for the refund request.
  3. Our team will review your request and assess it based on eligibility criteria.
  4. If approved, the refund will be processed within 5 business days to the original payment method.

Exceptions

While we strive to accommodate our customers' needs, there are certain circumstances where refunds may not be applicable:

  • No-show or late cancellation: If a participant fails to attend a program or event without prior notice or cancels after the start date, refunds will not be issued.
  • Special events or promotions: In some cases, special events or promotional offers may have specific refund policies, which will be communicated clearly during registration.
  • Force majeure: In the event of unforeseen circumstances beyond our control, such as natural disasters or government regulations, our refund policy may be adjusted accordingly.

Contact Us

If you have any questions or concerns regarding our refund policy, please don't hesitate to contact our customer service team. We are here to assist you and ensure your experience with Dance Factory is nothing short of exceptional.

Thank you for choosing Dance Factory - where creativity, passion, and entertainment come alive!

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